Saratoga Peanut Butter Company guarantees your satisfaction! If for any reason you are unsatisfied with your purchase, you may return it for a refund.
Credit will be issued back via the original payment method if returned within 30 days. Shipping costs are non-refundable. Products must be unused and packed in it’s original undamaged packaging. Items not returned in its original undamaged packaging can result in either a repacking charge or refusal of return.
Please mail your returned items to:
Saratoga Peanut Butter Company
PO Box 511
Saratoga Springs, NY 12866
You may contact our service department regarding the status of your return or exchange during the hours of 9:00 AM to 5:00 PM Eastern Standard Time at: 1.888.yopeanut (967.3268)
We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via a traceable method such as UPS or FedEx.
Saratoga Peanut Butter Company is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Saratoga Peanut Butter Company may collect information from our users at several different points on our website.
In order to purchase merchandise from this website, a user may first be required to complete a registration form. During registration a user may be required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide more specific demographic information (such as industry and job title), and unique identifiers, but encouraged so we can provide a more personalized experience on our site.
We may request information from the user on any order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may use outside shipping companies to ship orders, and credit card processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
From time-to-time our site may request information from users via a survey. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, industry). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.
All international orders must be placed by email or phone. Our website will not automatically process an international shipment.
Disclaimer: In the rare case that a manual package gets assessed, the recipient will be responsible for any duties and tax. It is difficult to determine the amount that will be due because it can vary from province to province.
We want to make sure you aware of duties and taxes and that occasionally a package may get assessed.
If a package does indeed get assessed, then the recipient will be notified by the carrier and will need to go to the local Post Office to pay and pick up the package if additional postage is due.